FAQ

Booking

It depends on the specific tour. Please see each experience page for more information. If your group is more than the maximum attendees stated for the experience, please do not hesitate to contact us and we will discuss with our partners to see if it would be feasible.

The booking should be done at least 14 days prior to the tour / experience. However, for some experiences we may be able to accept a booking later than that.. Please contact us for details.

Yes, if he/she is able to complete the payment.

Cancellations must be made in writing, by emailing info@tabitto.co.jp.

Please read the cancellation policy carefully.  → CANCELLATION POLICY

The refund shall be remitted to you either through your credit card company or via bank transfer.

Yes. if the venue/partner for the tour is available on the alternative date requested by you.  Some tours/experiences may not be possible to change. Please read the cancellation policy about changing a booking .

Yes, you can, but we highly recommend it to be done in written form (Email, LINE, WhatsApp, Messenger etc.) in order to mitigate any miscommunication.

After you receive a payment completion email along with a confirmation sheet which would outline your tour/experience details.

Yes, subject to availability. Please contact us.

Yes, subject to any applicable cancellation charges for the previously booked tour and availability of the alternative tour/experience. Any additional payment for the alternative tour/experience must be completed prior to confirmation.

Please contact us through Email, LINE, WhatsApp, Messenger, for such request and we shall try to accommodate your request.

The meeting point for the tour/experience cannot be changed. However, you can end the tour at the venue of the tour/experience itself. However, the costs/charges will remain the same regardless of such change. No for the meeting point, but it is possible for you to end a tour on a venue of a tour. In that case, let us know in advance.

Payment

For most tour/experiences it is usually 3 days before a tour / experience. However please check each tour/experience details.

Credit card or Bank Transfer is acceptable. Please make sure that any payment received by us is the right currency and net of any deductions or charges. We will not be able to complete any booking in case the net amount received by us is less than price of the tour/experience.

VISA, Mastercard or Paypal is also available.

In case payment has not been completed, the reservation will not be confirmed. Kindly contact your credit card company to ensure that you are billed appropriately.

Yes, if he/she has the right to make the payment on your behalf. However, if the payment is being made with a different credit card or bank account name than the reservation name, this should be clearly identified while making the reservation

Please see the details of the tour/experience while making a reservation. There might be different prices for children vs adults depending on the tour/experience. In case there are any accompanying children who may not participate in the tour/experience please confirm in advance if the tour/experience has any waiting/other facilities for the children. Some tours/experiences may not have such facilities or may charge additionally for such facilities.

No, there are no other fees or charges than indicated while booking the tour/experience. However we would request you to kindly read the details carefully to ensure that there is no misunderstanding on the details of the experience itself and what is included in/excluded from the experience (e,g. pickup or drop off charges, travel charges etc.)

Sorry, we do not accept any cash payment.

Tours & Experiences

Generally English. However, some guides may speak other languages. In case you need an interpreter in a specific language, please contact us prior to making any reservation.

Please see details for each tour/experience.

In case there are any accompanying infant/children who may not participate in the tour/experience please confirm in advance if the tour/experience has any waiting/other facilities for the children. Some tours/experiences may not have such facilities or may charge additionally for such facilities.

Please note that we ask all guests to arrive at the tour meeting point at least 10 minutes before the scheduled start time of their tour. If you are getting delayed or likely to be late, please call the emergency phone number or contact us immediately via Email, LINE, WhatsApp, Messenger. While we will try our best to accommodate, there is no guarantee that we will be able to respond or make any alternative arrangements.

Please contact us prior to making a booking to confirm if we are able to meet your dietary needs.

Yes, Some tours/experiences may be cancelled due to bad weather and we will contact you prior to any cancellation, to the extent it is feasible to do so.

Either your tour guide or a tour coordinator will be waiting at the tour meeting point 10 minutes before the start time of your tour. They will either be holding up a sign with your name or a TABITTO flag.